A telephone service will be available via the Customer Service Centre for the following services on Friday 27th, Monday 30th and Tuesday 31st December from 9 am to 12 pm:
- Council Tax Enquiries – 01546 605511
- Benefit Enquiries (including the Scottish Welfare Fund) – 01546 605512
- Roads & Amenity ߣsirÊÓƵ – 01546 605514
- Payments – 01546 605515 (automated line open 24/7)
Our Social Work service will be available from 9am to 5pm on the 27th, 30th and 31st December- you can contact them by telephone on:
- Social Work – 01546 605517
The Homelessness Team can be contacted on their out of hours service number:
- Homelessness Team - 0345 056 5457
For out of hours emergencies, the normal arrangements apply and contact details can be found at www.argyll-bute.gov.uk/emergency-contact-numbers
Regulatory ߣsirÊÓƵ (Environmental Health, Animal Health and Building Standards ) will respond only to emergency situations where there is a risk to public health and will not provide any other service over the Christmas Period. Public health emergencies can be notified by contacting Police Scotland by calling 101. All other matters will be dealt after the 3rd January 2025 and enquiries can be made by emailing envhealth@argyll-bute.gov.uk
If you need to contact the council by telephone during the holiday period and are not sure what number to use, the switchboard/general enquiries line – 01546 605522 – has recorded information to help you find what you are looking for.
The council’s website can be used as normal for reporting issues, making payments and sending enquiries. However, no action may be taken on some matters, like validation of planning applications and the processing of certain applications or enquiries, until council offices fully reopen on Friday 3rd January 2025.
Bin collections and recycling centres
There will be some changes to scheduled bin collection dates over the Christmas and New Year period - Check for any changes to bin collections in your area here. Some collections are being made earlier than scheduled, so make sure you check collections in your area.
Check your bin collection dates for 2024 and 2025 here
All the household rubbish and recycling centres will be closed on 25th and 26th December 2024 and 1st and 2nd January 2025.
Ferry sailing times
There are some changes to our council-run ferry services over the Christmas and New Year period:
- Ellenabeich - Easdale ferry
- Islay to Jura ferry
- Isle of Luing to Isle of Seil ferry
- Port Appin to Lismore ferry
For all other transport providers please check their websites for more information.
Service disruptions
Our service disruptions page gives the latest information on any unplanned changes to services such as bin collections, and updates on any road closures and restrictions
Registration services
The Registration Service will close at 5pm on Tuesday 24 December 2024 and re-open at 9am on Friday 3 January 2025.
During this time to arrange a death registration appointment for Campbeltown, Dunoon, Helensburgh, Lochgilphead, Oban, Rothesay, Islay and Colonsay, you can .
Or if you wish to speak to a registrar you can call during the following times and dates by telephoning the alternative contact numbers which will be available here from 24th December:
- Between 9am and 10am on Friday 27th December 2024 please call 07717427123
- Between 9am and 12.30pm Monday 30th December 2024
- Campbeltown – 07901518450
- Dunoon and Rothesay – 07990797199
- Islay – 07770796043
- Oban and Colonsay – 07810290434
- Helensburgh – 07738201774
- Lochgilphead – 07359425090
Local Undertakers may assist arranging appointments out with these times.
Emergency registration arrangements for Mull and Tiree will be displayed on local Service Point notice boards. For Coll and Jura please contact your local Registrar.
Leisure centres, halls and libraries
Please see the for details of Christmas and New Year arrangements in Leisure centres, halls and libraries.
